Common purchase queries answered
Orders, Shipping & Tracking
Orders are processed within 1–3 business days.
Estimated delivery is 5–10 business days for the US, UK & Europe, and 7–12 business days for other regions.
Once your order ships, you will receive a tracking number by email so you can follow the delivery progress.
You can create an account during checkout or by visiting the My Account page.
Having an account allows you to:
track your orders
view order history
save your shipping details for faster checkout.
If your order has not yet been shipped, please contact us as soon as possible at:
If the order has already been dispatched, we may not be able to modify the shipping address.
Once your order ships, you will receive an email with your tracking number.
You can also track your order anytime using our Track Your Order page.
No. We do not store your payment details.
All payments are processed securely through trusted payment providers using encrypted checkout systems.
Sales tax may be applied depending on your shipping destination and local regulations.
The exact amount (if applicable) will be shown during checkout before you complete your purchase.
Yes.
Shipping availability and delivery times may vary depending on your location.
In some cases, items may be shipped from different fulfillment locations to ensure faster delivery. If this happens, your order may arrive in separate packages.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy from the date your order is delivered.
If you are not satisfied with your purchase, please contact our support team to request a return authorization.
Items must be unused and in their original condition.
We’re sorry about that.
Please contact us at support@vivorie.com with your order number and a photo of the item you received. Our team will resolve the issue as quickly as possible.
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the product and packaging.
We will work quickly to send a replacement or provide a solution.
Before returning any item, please contact our support team at:
We will provide the correct return instructions and address.
Our customer support team is available via email.
We typically respond within 24 business hours.
Please contact us immediately at support@vivorie.com.
If the order has not yet been shipped, we will update the address for you.
Orders can be cancelled or modified within a short time after placing them.
If your order has already been processed or shipped, we may not be able to cancel it.
Currently, we do not offer pre-orders.
If an item is unavailable, please check back later as we regularly update our inventory.