Last updated: March 20, 2026
Welcome to Vivorie (“Company”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.vivorie.com (the “Website”) and purchase our products.
By using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
a) Information You Provide to Us
When you place an order, create an account, or contact us, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Any information you provide through customer support communications
b) Payment Information
All payments are processed securely through third-party payment providers.
We do not store or have access to your full credit card or payment details. Payment information is handled directly by our payment processors in accordance with their privacy and security policies.
c) Automatically Collected Information
When you visit our Website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on pages
- Referring and exit pages
- Date and time of visits
- Cookies and usage data
2. How We Use Your Information
We use your information for legitimate business purposes, including to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our Website, products, and services
- Monitor and analyze usage and performance
- Detect, prevent, and address fraud or unauthorized activity
- Comply with legal and regulatory obligations
We do not sell your personal information.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website.
These technologies help us:
- Enable essential website functionality (e.g., shopping cart and checkout)
- Remember user preferences and settings
- Analyze website traffic and performance
- Improve marketing and user experience
We may use third-party tools and services, including:
- Google Analytics (traffic and behavior analysis)
- Advertising tools such as Meta (Facebook) Pixel (ad performance and targeting)
These providers may collect information such as your IP address, device information, browser type, and browsing activity.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect Website functionality.
4. Sharing of Information
We may share your information with trusted third parties strictly as necessary to operate our business, including:
- Payment processors
- Shipping and fulfillment partners
- Website hosting providers
- Email communication services
- Analytics and advertising providers
These parties are authorized to use your information only as necessary to provide their services to us.
We may also disclose information if required to do so by law or in response to valid legal requests.
5. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders and provide services
- Maintain business and financial records
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL (Secure Socket Layer) encryption
- Secure hosting environments
- Restricted access to sensitive data
- Use of reputable and secure payment processors
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, including the European Economic Area (EEA), you may have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict certain types of processing
- Request data portability
To exercise your rights, please contact us at:
support@vivorie.com
We will respond in accordance with applicable data protection laws.
8. International Data Transfers
Your information may be processed and stored in countries outside your country of residence, including the United States.
By using our Website, you consent to the transfer of your information to jurisdictions that may have different data protection laws than your own.
9. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Our Website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Website after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy, you may contact us:
Operated by Merchex LLC
Sheridan, WY 82801, United States
Email: support@vivorie.com
Website: www.vivorie.com