Last updated: March 20, 2026
Thank you for shopping with Vivorie. We’re committed to delivering your order as quickly and reliably as possible.
Below you’ll find important information about our shipping process and delivery expectations.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note: Processing time is separate from shipping time.
2. Estimated Delivery Times
Estimated delivery times after processing:
- United States: 5–10 business days
- United Kingdom & Europe: 5–10 business days
- Canada: 7–12 business days
- Australia & Asia: 7–12 business days
Delivery times are estimates and may vary depending on location, carrier performance, and external conditions.
3. Shipping Delays
While we aim to deliver within the estimated timeframe, occasional delays may occur due to factors beyond our control, including:
- High seasonal demand (e.g., holidays)
- Customs processing for international orders
- Carrier or logistics delays
- Weather conditions or unforeseen disruptions
We appreciate your patience and understanding in such situations.
4. Tracking Information
Once your order has shipped, you will receive an email with your tracking number.
Please allow 2–5 business days for tracking updates to appear in the carrier’s system.
5. Customs, Duties & Taxes
For international orders, customs clearance may cause additional delays.
Customers are responsible for any customs duties, import taxes, or fees required by their country.
Vivorie does not control or determine these charges.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details at checkout.
If an incorrect or incomplete address is provided:
- Delivery issues or delays may occur
- Additional shipping fees may be required for reshipment
If you notice an error in your shipping information, please contact us as soon as possible at:
support@vivorie.com
7. Lost or Stolen Packages
If your order is marked as delivered but cannot be located:
- Please check with neighbors or household members
- Contact your local carrier for more details
If you still need assistance, feel free to contact us and we will do our best to help resolve the issue.
8. Contact Us
If you have any questions regarding shipping, please contact:
Operated by Merchex LLC
Sheridan, WY 82801, United States
Email: support@vivorie.com
Website: www.vivorie.com