Last updated: April 19, 2026
At Vivorie, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.
Please review our return and refund policy below.
1. Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- The product must not show signs of wear, damage, or alteration
- Proof of purchase, such as an order number or receipt, is required
Due to hygiene considerations, we cannot accept returns of items that have been used, worn, washed, or altered.
2. Non-Returnable Items
We are unable to accept returns for:
- Used or worn products
- Items damaged due to misuse or improper handling
- Products returned without original packaging
- Products returned without prior authorization
- Items that do not meet the return eligibility criteria above\
3. How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- Reason for return
- Photos, if the item is damaged, defective, or incorrect
Once your request is reviewed, we will provide return instructions.
Please do not send items back without prior authorization, as they may not be accepted.
4. Return Shipping Costs
For non-defective items, customers are responsible for return shipping costs.
If the item arrives damaged, defective, or incorrect, we will cover the return shipping cost or provide a replacement at no additional charge, depending on the situation.
Original shipping fees are non-refundable, unless the return is due to an error on our part.
We recommend using a trackable shipping service, as we are not responsible for items lost in transit during return shipping.
5. Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your payment provider
We reserve the right to deny refunds if returned items do not meet the eligibility criteria outlined above.
6. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, or as soon as possible.
Please include clear photos of:
- The product
- The packaging
- Any visible damage or issue
After review, we will offer a replacement or full refund, depending on the situation.
7. Exchanges
We accept exchanges for eligible items, subject to product availability.
If you need a different size, color, or replacement, please contact us at support@vivorie.com with your order number.
Items must be unused, in original condition, and in original packaging to qualify for an exchange.
8. Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be processed or shipped and may no longer be eligible for cancellation.
9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If you’ve completed these steps and still have not received your refund, please contact us at:
10. Contact Us
If you have any questions about returns or refunds, please contact:
Operated by Merchex LLC
Sheridan, WY 82801, United States
Email: support@vivorie.com
Website: www.vivorie.com